FAQ

Click the “My Account” icon in the upper right corner of the page, and enter the requested data. Please make sure you provide the correct email address.
After filling out all the fields click on the “Register” button. Within 5 minutes you will receive a letter about the successful registration.

Go to “Account details” in your personal account. Find the “Password change” section. Enter the old password in the “Current Password” field, enter the new password in the “New Password” field, enter repeat it again in the “Confirm New Password” field. Save your changes.

Go to the “Login” page, click “Forgot your password?”.
Enter the email address which you registered your account with. Within a few minutes, a message with a link to reset your password will be sent to your email address.

To delete your account, send a request to this email address: info@bohicare.com.
Indicate “Account deletion” in the subject of the letter.

Go to “Addresses” in your personal account. Click the “Edit” button. Change necessary data in the fields. Save your changes.

We are shipping to over 60 countries around the world:
Australia, Austria, Azerbaijan, Bangladesh, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Cyprus, Czech Republic, Denmark, Egypt, Ethiopia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Iran, Ireland, Israel, Japan, Jordan, Kazakhstan, Kenya, Laos, Luxembourg, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Netherlands, New Zealand, Nigeria, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Singapore, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Ukraine, United Arab Emirates, United Kingdom, USA, Uzbekistan, Vietnam

We spend no more than 3 working days to ship out each order.

Delivery time is about 2 weeks from the date when the parcel have been passed to the carrier.
We make every effort to ensure that the expected delivery times are accurate, but sometimes there may be delays due to reasons beyond our control: holidays and high workload of logistics companies, peculiarities of customs clearance of the destination countries, disruption of air traffic between countries, other unforeseen situations.
If you do not receive your order within the expected time, please contact us and we will help you to sort out this issue.

Go to your account and click “Orders”. There you will see the tracking information about your orders.

You can change the delivery address as long as the order has not been passed to the carrier.
To change the address of an already placed order, please send a request to this email address: orders@bohicare.com.
Indicate “Change of the delivery address.” in the subject of the letter.

Cancellations and refunds are only available within 48 hours of purchase or if the order status is “Pending”.
After the status’ve been changed you will no longer be able to cancel the order. But you can contact our administration at this email address: orders@bohicare.com.
Indicate “Refund/Cancellation” in the subject of the letter.
If order cancellation is available, you need to click the “Cancel Order” button. Your application will be sent to the administrator.

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For all questions related to orders, you can contact our customer support at orders@bohicare.com.

We accept payment by credit cards and Paypal.
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For receiving international parcels from online stores in some countries, you may need to pay customs duties. Please note that this should be solved by customer independently and paid separately.
Please take into account the customs regulations of your country of residence when ordering.

Like any cosmetics, Bohicare products have an expiration date. You will find this information on the packaging.

Bohicare does not test its products on animals. Thanks to advances in modern science, animal testing is no longer necessary to guarantee the safety of a product.

To inquire about public relations, advertising, or collaboration opportunities with Bohicare, please reach out to us at pr@bohicare.com.