{"id":8,"date":"2025-04-28T22:19:32","date_gmt":"2025-04-28T19:19:32","guid":{"rendered":"https:\/\/bohicare.com\/en\/?page_id=8"},"modified":"2026-02-26T09:04:22","modified_gmt":"2026-02-26T06:04:22","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/bohicare.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<div class=\"wp-block-snd-support-text sd-support__text\">\n<h2 class=\"wp-block-heading\">ORDER CANCELLATION<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders may be cancelled within 48 hours of purchase, provided that the order has not yet been processed or shipped.<br>Once the order has been dispatched, cancellation is no longer possible.<br>Please note: promotional codes and discounts do not apply to shipping fees.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">RETURNS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Due to hygiene and safety reasons, cosmetic products cannot be returned or exchanged once opened or used.<br>After shipment, returns are accepted only in case of confirmed manufacturing defects, such as: broken dropper, damaged ampoule, defective dispenser, significant packaging damage affecting product integrity<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-snd-support-text sd-support__text\">\n<h2 class=\"wp-block-heading\">CONDITIONS FOR DEFECT RETURNS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To qualify for a return due to defect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the product must be unused and returned in the condition received;<\/li>\n\n\n\n<li>the return must be approved in advance via email;<\/li>\n\n\n\n<li>the product must be delivered back to the Bohicare warehouse before refund processing;<\/li>\n\n\n\n<li>the customer is responsible for return shipping unless the defect is confirmed by the Seller.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">If a defect is confirmed, return shipping costs may be reimbursed.<br>The Seller is not responsible for items returned without prior authorization or returned by mistake.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>REFUNDS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds will be processed within 7 business days after the returned product has been received and inspected.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Original shipping fees, customs duties, and import taxes are non-refundable.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">CONTACT<br>For return requests, please contact:<br>orders@bohicare.com<br>Subject line: Return<br>Please include your full name and order date in the email.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/infopage.php","meta":{"_acf_changed":false,"phpavel_base_seo_title":"","phpavel_base_seo_description":"","phpavel_base_seo_preview_url":"","phpavel_base_seo_preview_id":0,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-8","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bohicare.com\/en\/wp-json\/wp\/v2\/pages\/8","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bohicare.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bohicare.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bohicare.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bohicare.com\/en\/wp-json\/wp\/v2\/comments?post=8"}],"version-history":[{"count":4,"href":"https:\/\/bohicare.com\/en\/wp-json\/wp\/v2\/pages\/8\/revisions"}],"predecessor-version":[{"id":2285,"href":"https:\/\/bohicare.com\/en\/wp-json\/wp\/v2\/pages\/8\/revisions\/2285"}],"wp:attachment":[{"href":"https:\/\/bohicare.com\/en\/wp-json\/wp\/v2\/media?parent=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}