Refund and Returns Policy

ORDER CANCELLATION

Orders may be cancelled within 48 hours of purchase, provided that the order has not yet been processed or shipped.
Once the order has been dispatched, cancellation is no longer possible.
Please note: promotional codes and discounts do not apply to shipping fees.

RETURNS

Due to hygiene and safety reasons, cosmetic products cannot be returned or exchanged once opened or used.
After shipment, returns are accepted only in case of confirmed manufacturing defects, such as: broken dropper, damaged ampoule, defective dispenser, significant packaging damage affecting product integrity

CONDITIONS FOR DEFECT RETURNS

To qualify for a return due to defect:

• the product must be unused and returned in the condition received;
• the return must be approved in advance via email;
• the product must be delivered back to the Bohicare warehouse before refund processing;
• the customer is responsible for return shipping unless the defect is confirmed by the Seller.

If a defect is confirmed, return shipping costs may be reimbursed.
The Seller is not responsible for items returned without prior authorization or returned by mistake.

REFUNDS

Refunds will be processed within 7 business days after the returned product has been received and inspected.

Original shipping fees, customs duties, and import taxes are non-refundable.

CONTACT
For return requests, please contact:
orders@bohicare.com
Subject line: Return
Please include your full name and order date in the email.